Across
- 3. Another word for "screen"
- 4. IT Service Management is also known as ________.
- 7. Our Skype group name where users can IM us for help (2 words)
- 9. A novice user
- 11. The name of TSC's shared mailbox
- 13. Tool used to unlock or reset Test: Intst password.
- 14. Software used to create cool visual presentations
- 16. What we use to add or remove software from users’ PCs
- 17. PC identification number (2 words)
- 18. Upcoming replacement for the CAP: Illustration software.
- 19. Software used to view calls in the queues
Down
- 1. The only way the TSC knows how to party.
- 2. If you're on a password call, what should you do?
- 3. Video connection on the new Dell computer, Not VGA (3 words)
- 5. Web Browser; a spunky mammal
- 6. Online client database: calendar used by the Field
- 8. HDD with no moving parts (2 words)
- 10. Scans the hard drive for errors (2 words)
- 12. Field users get to use their own computers for work
- 15. What does PGP stand for? ________ ________ Privacy (2 words)