TSR Tools

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Across
  1. 1. Popular search engine and reference tool.
  2. 4. Tool to use to create an @wcgwave.ca email address for a customer.
  3. 8. Place to go to see subscribed channels for Infinitv customers or NDVR usage.
  4. 9. Where you would go to login to the TSR call queue.
  5. 10. Find listing of current outages and degradations or EIA Grid Tool here.
  6. 11. Locate specific ONT for FTTH customers. (2 words)
  7. 15. TSRs could use this tool to enable/disable customer's voicemail and other home phone features. (2 words)
  8. 16. TSR Knowledge Base
  9. 18. This tool utilizes a customer's smart phone camera to let a TSR see what the customer sees. (2 words)
  10. 19. Find Customer Equipment list and book a TC.
  11. 21. Find daily & monthly modem flaps here or download/upload transfer amounts.
  12. 22. Direct message your TSR colleagues or other WCG staff.
  13. 24. Where to find information about neighbours of a customer.
  14. 25. Useful resource that can be used by customers for self-support or TSRs for reference. (2 words)
Down
  1. 2. Email service that is part of Office 365 suite.
  2. 3. Part of Office 365, where documents can be shared and viewed.
  3. 5. Enter the MAC address of a Hitron to view details about their internet service.
  4. 6. Utilize this tool to see modem RF or Offline logs.
  5. 7. You can find incoming/outgoing call logs here. (2 words)
  6. 12. Could be used to generate a bandwidth usage graph or view traffic reports (2 words)
  7. 13. TSR Scheduling App where shifts can be traded.
  8. 14. This program is used for monitoring.
  9. 17. Used to create a ticket.
  10. 19. Could be used to update Prism software. (2 words)
  11. 20. This tool will assist you in programming an Easy Clicker or other URC brand remote. (2 words)
  12. 23. Using the SN of a DCT/DCX or CableCard this tool can be used to see a customer's channel lineup. (2 words)