Across
- 3. phone conversations to help customers with questions
- 7. written response to customer question
- 9. calculates customer scoring from surveys
- 10. what helps to increase bonus amount
Down
- 1. report that shows if you are following call flow
- 2. portal that houses schedules, telephone tools and engagements
- 4. agent preparation of customer tax return
- 5. status to start taking calls
- 6. main word used in question at end of call to wrap up and ensure customer question was answered
- 8. this application setups snippets