Across
- 5. An interview that begins in a very specific way, then examines general issues, and concludes very specifically is said to have a ________ shape.
- 7. The simplest method of probability sampling is called ________ sampling.
- 8. A good rule of thumb is to interview at least ________ people on every level of the organization.
- 10. Most ________ reports take on the general form of actual versus intended performance.
- 12. With a ________ structure, the interviewer begins with generalized questions and then narrows possible responses.
- 13. A question for which there are only two possible responses, e.g., yes or no, is known as a ________ question.
- 14. During an interview, the analyst should get the ________ of the interviewees, their feelings, organizational and personal goals, and informal procedures.
- 16. Quantitative documents include memos, ________ on bulletin boards and in work areas, procedure manuals, and policy handbooks.
Down
- 1. An inductive organization of interview questions can be visualized as having a ________ shape.
- 2. The interview is also a valuable time to explore key ________ concerns, including ergonomic aspects and system usability.
- 3. A(n) ________ question has a finite number of responses.
- 4. The absolute number is more important in sampling than the percentage of the ________.
- 6. ________ is the process of systematically selecting representative elements of a population.
- 9. Assessing use of ________ provides a quick and accurate barometer of many HCI, interpersonal, and organizational variables.
- 11. ________ provide periodic updates of what is occurring in the business.
- 15. An example of a(n) ________ is the question "Why?"