TUTORIALS was I paying attention

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Across
  1. 4. Who's the Boss?
  2. 9. If you want something, go and get it!
  3. 12. Help is out there...
  4. 13. Important document but a small abbreviation…
  5. 15. Aim high for a bullseye!
  6. 16. It grows as you do!
  7. 17. Skill promise to bounce back
  8. 18. I profess to be work ready
  9. 19. It's an honour to attend..
  10. 20. A successful interview will see you here
Down
  1. 1. Hear is a clue to this communication...
  2. 2. Get out there, give it a go!
  3. 3. Beneficial, if you turn up!
  4. 5. 91% is not quite enough!
  5. 6. Write, speak and read!
  6. 7. Imparting or exchanging information
  7. 8. Power of the media...
  8. 10. If you go, it all adds up in the end!
  9. 11. Keep them happy...
  10. 14. You can't avoid it but you can manage it!