Across
- 6. Communication within a business
- 7. Use of recognised channels when communicating
- 9. Effects of it are that costs increase and decision making slows down
- 10. Examples of it are letters, reports and forms
Down
- 1. Examples of it are email, internet and intranet
- 2. Passing information from the bottom of the organisation to the top
- 3. Passing information from the top of the organisation to the bottom
- 4. Use of unregcognised channels
- 5. Examples are communicating with other businesses and customers
- 8. Exchange of information between parties on the same level in an organisation