U-verse Crossword - Basic

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Across
  1. 2. Once you have this light bulb, you're in sync
  2. 4. At the end of our troubleshooting, we may need to do this for a customer
  3. 5. A High Definition video cable.
  4. 7. The promotion types we're allowed to use.
  5. 9. It's a credit to our services
  6. 10. One of the operating systems we support.
  7. 12. Just a simple dial tone
  8. 13. Live this every day to make the customer's experience unique and memorable.
  9. 14. The tool we use to find the status of a technician appointment (where is that guy, anyways?).
  10. 15. Handles balances, as we don't like negativity
  11. 16. What we call an RG when talking to a customer.
  12. 17. Your work phone.
  13. 19. AT&T's customer satisfaction survey.
  14. 20. "Where's my order?" tool.
  15. 22. Located in CAP, this helps guide you through your calls.
Down
  1. 1. Often happens with sports, especially away games
  2. 3. This place handles cancellation requests.
  3. 6. Do this before ordering, dispatching or releasing.
  4. 8. Reset this if a customer cannot access their online account.
  5. 11. The VIP2250, ISB7500 and IPH8005 are all examples of a ___ ___ DVR.
  6. 18. The cord that makes a computer go from wireless to wired.
  7. 21. What we call a STB when talking to a customer.