Across
- 2. Storage that will not help you through winter browsing
- 6. RJ-45 plus Cat-5
- 7. When an entire neighbourhood/city/region experiences issues.
- 9. Do this to a misbehaving port
- 10. Simple name for the panel that needs a dial tone before all other jacks in the home
- 12. When a receiver is ready to be plugged in, SDP will show the Order Status is this.
- 16. The illumination equated with coax
- 17. Not over troubled waters but the creates waves in lines
- 20. The IP in IPTV.
- 23. If the customer has an ONT, the fiber cable goes all the way here.
- 25. Your greatest cheerleader, even though they're blue
- 26. Had by both lines and VoIP resets
- 27. Educating the customer means going with this flow
- 29. The tri-cord of video
- 30. Find the magic buttons, check
- 32. Super-light-speed internet
- 33. The department that corrects emergency address issues
- 35. Cord that joins binding posts
- 36. Wrestles with fibre to copper changeovers
- 37. No sync at the NID means testing on this
- 38. Authorizing number purpose
- 40. The "traffic cop" on a coax feed
- 42. This office is a matched pair
- 45. Like a cheerio without milk is solo HSIA
- 47. Possible cause of no dial tone on the wall
- 49. Freebie vaccination against viruses
- 52. Balances the feed between POTS and VDSL
- 53. We have Specialists to help you find this.
- 55. Called by both referees and broadband tools
- 58. These generate contact opportunities for UFO Support
- 60. Forever QDT
- 61. The end of the line for sync/no service
- 62. This port is "hue"gely important for sync
Down
- 1. Both checked and audited
- 2. Office in the middle of all our affairs
- 3. Change these for the phone through the CSR Portal.
- 4. Our "reason for existing"
- 5. Splits the signal on certain CSIs
- 8. The LNP tool checks this property of the phone number.
- 11. The office that controls video content for entire states.
- 13. Under TV and Installation for your convenience
- 14. The anchor rod we look to for guidance
- 15. The little engine that could troubleshoot
- 18. We go gaga over the unlimited minutes this has
- 19. Break from distribution to drop
- 21. A delicious, yet messy, ticket for provisioning
- 22. The NOC for VoIP (location)
- 23. The alter-ego name for the UFO Support Page.
- 24. IP address type that never changes.
- 26. Its appearance is coloured when in a binder
- 28. a.k.a. provide
- 31. Copper duet feed
- 34. "Quit Client"
- 37. Down to earth drop
- 39. The oft-neglected office between VH and C
- 41. Both for shooting and analysis
- 43. Team that handles outages
- 44. "On the ball" for TV services
- 46. RJ-11 plus two-pair twisted pair
- 48. A Sutherland website that we use to look up information for our calls.
- 50. Get these right and you'll be sitting pretty come bid time
- 51. How to retrieve friends, and convert enemies
- 54. This light is needed for everything to work, but cannot exist without the second most important light on the modem.
- 56. The DSLAM in the transport
- 57. Technician sent on a fix
- 59. Shifting from DSL to FTTP