Across
- 3. we update it after implementation before closing the request.
- 4. We must not fail in it as it's the time limit agreed with the customer for processing the change.
- 5. we do it once we receive a UC request.
- 6. the last step to do to complete a service request
Down
- 1. The step after Assessment.
- 2. What we use as a reference that was agreed on with the customer