UMN User Support Crossword

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Across
  1. 1. User Support's scheduling system, in brief
  2. 5. File storage service for non-healthcare data
  3. 9. Add to the end of your internet ID to log in to #6
  4. 11. The persontype given to someone actively enrolled in classes
  5. 12. Must be 16 characters, at least one uppercase letter and one lowercase letter
  6. 16. URL shortening service
  7. 17. Part of a network designed to block unauthorized access
  8. 19. The software used to remote into someone's computer
Down
  1. 1. Application used to access VOIP Softphone
  2. 2. Student Union Building
  3. 3. The technology described in KB 5399
  4. 4. Video meeting platform
  5. 6. The name of our slack instance
  6. 7. The on campus wifi network
  7. 8. the username to use with a LAPS password to elevate admin rights
  8. 10. Two factor authentication system
  9. 13. Replacement for Hipchat
  10. 14. Office of Information Technology
  11. 15. LMS of UMN
  12. 18. File storage service for healthcare data