Understanding Customer Service

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Across
  1. 5. A slow and methodical customer is silent and ___.
  2. 7. Rule #5 of the ten rules of customer service involves _____ arguing with a customer.
  3. 8. A customer who is impatient and irritable is a ______ customer.
  4. 9. The customer is always ______!
  5. 10. Certain customers may seem skeptical and defensive, this is a ______ customer.
  6. 13. Loyalty helps ______ new customers.
Down
  1. 1. Good Customer service leads to ________.
  2. 2. Also known as a “know-it-all,” this type of customer is opinionated and never wrong.
  3. 3. Focus on making _______, not making sales.
  4. 4. ______ communication uses professional language.
  5. 6. When actively listening to a customer, _______ the customers request.
  6. 8. A client who steals and lies is a ________ customer.
  7. 11. ______ is a form of nonverbal communication.
  8. 12. It is important when handling difficult customers to ______ to customers feelings and tone.