Across
- 6. May not always happen in a sale
- 8. Before a salesperson can show a customer a product, they must carefully prepare for the interaction.
- 11. the exchange of a commodity or service for money; the action of selling something.
- 12. Products that will be the same no matter who made them
- 14. One provider for a product
- 15. An individual who works for a company to sell the products or services they offer.
- 17. Market dominated by a small number of businesses
- 18. Items that differ slightly from their competition
- 19. A System, institution, procedure, social relations, and infrastructure by which buyers and sellers trade or exchange goods and services
- 20. Most popular way to build a business of long-term customers
Down
- 1. Occurs in a market where there are a large number of businesses controlling a small portion of the market shares
- 2. the practice of learning about and satisfying customer needs.
- 3. A market where there are many small firms producing homogeneous goods
- 4. Feature,Advantage,Benefit
- 5. This is the part where you must ask for the sale
- 7. “There is only one chance to make a first impression”
- 9. This process may happen right away or it may take some time.
- 10. Greeting, name, affiliation, purpose
- 13. Could be in-person or over the phone where you ask for the buyers thoughts on the product that they purchased
- 16. the point in the sales process where you the salesperson shares the product information