Unit 1 chapter 2

4. creating, acquiring, and transferring knowledge
7. ability to change quickly
9. The time it takes to perform a task
10. collecting, organizing, analyzing, interpreting, and presenting data
11. measures the degree to which the output of a process meets customer requirements
12. Queue time
16. Errors in service creation and delivery
17. Ratio of the output of a process to the input
19. methods of describing and summarizing data using tabular, visual, and quantitative techniques
21. ability to manufacture different types of products
23. the ability to change easily

1. physical performance and characteristics of a good
2. the ability to respond to changes in volume and type of demand.
3. quantitative modeling of cause-and-effect relationships between external and internal performance criteria
5. ability to develop a wide range of customized goods
6. goods and services, processes, people, and other business activities.
7. provide the basis for decisions at the level at which they are applied.
8. provides customer ratings of specific goods and service features.
13. External and Internal focus
14. ability to provide goods and services to customers with minimum waste
15. ability to anticipate, prepare for, and recover from disruptions
18. A fancy word for fancy time
20. measurement of sustainability related to, environmental, Social, Economic Factors
22. quantifies the total revenue or profit each target market customer generates over a buyer’s life cycle.