Unit 1 Chapter 3 Interpersonal Skills Vocabulary Page 70-93

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Across
  1. 2. skills, strategies for working through a disagreement or argument in positive, productive ways
  2. 3. mediation, process in which specially trained students work with other students to resolve conflicts
  3. 5. listening, act of concentrating on the person talking and acknowledging what one has heard
  4. 10. neutral third party who attempts to help people involved in a conflict reach an agreement
  5. 11. peer pressure, social pressure among people of the same age or status that contributes to good health and can be beneficial
  6. 12. failures in communication that lead to conflict
  7. 14. pressure, social pressure among people of the same age or status; can make people feel like they need to do and like the same things to be liked or respected
  8. 15. skills, set of skills designed to help someone avoid participating in unhealthy behaviors
  9. 18. using techniques that do not clearly state needs, wants, and feelings to make demands of and insult others
  10. 21. making demands of and insulting others
  11. 22. disagreement or argument that occurs due to misunderstandings or differing priorities, values, goals, or needs
Down
  1. 1. words that explain how the speaker feels without judging the receiver
  2. 2. agreement in which two sides come together and each side gives in a little
  3. 4. process of working together to resolve conflict and find acceptable solutions; involves identifying the cause, asking for solutions from both parties, agreeing on and carrying out a solution, and evaluating the solution and renegotiating, if necessary
  4. 6. motivation to do an activity or take on certain qualities; can be internal or external
  5. 7. hiding or not clearly stating needs, wants, and feelings
  6. 8. communication use of body language, tone and volume of voice, and other wordless signals to send a message
  7. 9. process, series of actions people use to exchange ideas, thoughts, feelings, and information
  8. 13. peer pressure, social pressure among people of the same age or status that encourages unhealthy behaviors or is not respectful
  9. 16. constructive response to a message
  10. 17. clearly stating needs, wants, and feelings
  11. 19. communication, use of words, spoken or written, to send a message
  12. 20. strategy for resolving difficult conflicts through a neutral third party