Unit 10-15 Crossword

5. sets of policies and practices meant to reverse historical trends of discrimination against individuals with certain identities
7. ability to understand another person’s experience without using stereotypes
11. technical durability is a term that shows how long the product lasts before becoming technically out of date
12. there are models and ... that emphasize the human dimension in improving quality
14. company employees, shareholders and customers, the community as whole are referred as ...
15. 100 per cent quality is never achieved and ther is also a room for ...
17. reliability is a wider term of ...
19. accounting for some meaningful, definable domain of a business enterprise’s activities that have social impact
20. three main areas of emotional intelligence are drivers, constrainers and ...

1. the practice of comparing business processes including looking outside the company at how other companies in the same industry do things is called competitive ...
2. a limit that prevents women and minorities from getting promoted to the highest levels of companies and organisations
3. a measure of someone's emotional awareness and self-awareness is emotional ...
4. a personality trait that is characterized by putting a lot of effort into your work, doing your best
6. in manufacturing process everything must be done right...
8. recognition of customers when service meets customer expectations is called customer...
9. synonym for "mistake"
10. fixed and unjustified
13. sudden desire to do things you may later regret
16. the skills you need to work with other people and manage employees
18. the ability to understand and deal with your emotions and the emotions of others is called emotional ...