Unit 14

2. most critical aspect
3. purchases, including price and frequency; interactions between customer and salesperson
7. Incetive to for providing feedback
9. captures and organizes important customer data
11. salesperson should ask potential customers plenty of questions. Human nature drives people to talk about themselves; they ask specific questions and then evaluate
12. closing the sale is the moment when the customer has made a decision about whether or not to buy
13. salesperson must be able to discern the difference between a customer’s valid concerts
14. Trust the customer,calm yourself, calm the customer, and solve the problem
15. every complaint provides an opportunity to exceed a customer’s expectations and _______

1. creates loyalty and trust for a brand
4. includes the offer of another product or feature to accompany the original purchase. Means to increase revenue for a business while also meeting the customers needs
5. Gain,develop,and evaluate
6. dressing professionally helps a sales person make a good impression in limited amount of time
8. provide valuable information about your company, products, and services
10. companies use _____ to build long lasting relationships with customers