Across
- 4. – This means being legally responsible for debts.
- 5. – The good or service available produced by a business and made available to customers for consumption.
- 8. – Having a list of candidates during the selection process and letting some go based on their application form before the interviewing stage.
- 10. – This is an essential element of the customer focus for a business which involves taking out market research.
- 15. – This is the document that describes the duties of a worker and his or her status in the organisation.
- 18. – Choosing someone to fill a job.
- 19. – A tax only paid by companies on the profits they make.
- 21. - A measure of how much product and services meet customers’ expectation.
- 24. – A type of liability that does not exceed the amount invested in a company.
- 27. – This is the first part of the training stage for new employees.
- 28. – The way in which a product is distributed.
- 31. – One of the 4P’s which is the amount of money customers have to give up to acquire a product.
- 32. – This document is more detailed than the job advert. It gives particular information about the job and the businesses history.
- 34. - The experience that a customer gets when dealing with a business and the extent to which that experience meets and exceeds customer needs and expectations.
- 35. – The government authority in the UK responsible for collecting tax.
- 36. – Businesses must advertise their job, for example in local newspapers, in the local JobCentre Plus or on the company’s website.
Down
- 1. – A tax on the value of sales. Customers pay this as part of the price of goods and services.
- 2. – The combination of factors which help businesses sell their products and meet customer needs.
- 3. – The process by which businesses hire new employee(s).
- 6. – Any training that takes place within the workplace.
- 7. – Part of this tax is paid by employees of the business on their earnings and the rest is paid by the employer.
- 9. – A profile of the type of person who would be suited for the job – what their skills and qualities need to be.
- 11. – Document provided by the applicant. It is a brief list of the main details about the person, including their name, address, qualifications and experience.
- 12. – This is where money comes from to run hospitals, schools and prisions.
- 13. – The desire to complete a task and meet the needs of the business consistently.
- 14. – Training a person skilled in one job to do another within the same business.
- 16. –
- 17. – Evidence of what has happened in the past.
- 20. - Orders or sales that occur from customers who have bought the product or service in the past.
- 22. – A business can only survive if it has customers. Customer needs must be satisfied otherwise they will not use the business.
- 23. – Workers are taken away from their work to be trained.
- 25. - This is a document filled in by all applicants giving personal details about themselves and why they want the job.
- 26. – A tax on the value of income earned by employees.
- 29. – Communication between the business and the customers.
- 30. – Businesses ask their applicants for this document during the selection process. It’s where they contact the applicants old employer.
- 33. – A businesses name has been legally registered, therefore other companies cannot use it.