Across
- 6. Confident and self-assured communication
- 8. Zones of _______ _____ include intimate, personal, social, and public space
- 11. This zone is 4’ to 12’ used for friendly gathers and acquaintances
- 12. A process in which two or more parties work toward a peaceful solution
- 13. Being a good ______ is a trait that people look for in a student, employee, romantic partner, parent, friend, etc.
- 14. The following are communication ______: poor listening skills, distractions, condescending tone, miscommunication in text messages, language and cultural differences, personality differences, poor grammar or word choice
- 15. _____ is different from listening. It’s only the physical action of receiving sound waves without interpreting the meaning in the message.
- 20. Expressing negative emotions in indirect ways, through manipulation, noncooperation, or saying one thing but meaning another
- 22. Third part of an I-message
- 25. Websites and applications that enable users to create and share content or to participate in social networking
- 27. ______ communication can be learned, practiced, and improved by stepping out of your comfort zone in order to challenge and better yourself.
- 29. Communication is a ____ - ____ process of giving and receiving information through one or more number of channels
- 30. The following are characteristics of negative conflict ________: An inability to recognize things that matter to the other party, having explosive, hurtful, or resentful reactions, withdrawing love and isolating the other party, expecting bad outcomes without having tried for a resolution
- 32. Listening _____ include being defensive, not being willing to listen, interrupting, not making time for the other party, showing judgment, giving advice when it’s not asked for, making accusations, criticizing
- 33. _____ you say something sends a more powerful message than what’s being said
- 34. Boldly assertive and forward; pushy communication
- 38. Fourth part of an I-message
- 39. Begins at 18” to 4’. This space is for those that we like. The closer someone is, more we like them
- 40. First part of an I-message
- 41. Inappropriate or unprofessional posts made on personal social media accounts can lead to loss of ________ /_______ opportunities
- 42. From skin contract to 18” away. This zone is guarded closely and is reserved for close friends, relatives, and those we trust most
Down
- 1. Type of communication involving messages that are sent/received through use of gestures, facial expressions, eye contact, etc.
- 2. Submissive, unresisting form of communication
- 3. The process of sending and receiving messages between people
- 4. This zone is 12’ and beyond. Used by speakers and audiences
- 5. Communication _____ are transferable, which means they can be used in both life and work
- 7. Methods that tear down communication
- 9. The following are examples of ______ communication: eye contact, body language, posture, appearance, tone of voice, how close you’re standing, how you listen, confidence, facial expressions, etc.
- 10. Methods that promote and strengthen communication
- 16. Active listening is the ability to concentrate on what is being said so that you _________ and remember the message
- 17. Type of conflict resolution that is focused on individual interests and leads to unhealthy solutions
- 18. Type of communication involving messages that are sent using words
- 19. The following are ______ _____ of technology on communication: affected mental state, comparison culture, contentious culture, body image, depression, loneliness, anxiety, cyberbullying, privacy concerns
- 21. Type of conflict resolution that is focused on healthy solutions rather than individual interests
- 23. The number of parts in an I-message
- 24. Characteristics of _____ ________ include leaning in, facing the other party, open posture, offering simple acknowledgements, reflecting by giving feedback, showing empathy, using eye contact, not checking your phone while they’re talking
- 26. The following are positive impacts of ________ on communication: Maintain relationships with others, communicate easily, part of a peer/social network that can provide support, more social interaction, educational
- 28. The following are characteristics of positive _____ resolution: The capacity to recognize and respond to the other party’s perspective, displaying a readiness to forgive and forget, having the ability to seek compromise and avoid punishing
- 31. Conflict resolution method that focuses on the feelings or beliefs of the speaker rather than thoughts and characteristics that the speaker assumes about the listener
- 35. An engagement in conversation intended to enhance understanding and respect of differing viewpoints
- 36. Second part of an I-message
- 37. Technology can influence different __________ in our lives. This could be with friends, family, romantic partners, employers/coworkers, teachers, etc.