Across
- 3. Can be literally read as "lord of strangers."
- 4. The major benefit that the customer is seeking.
- 5. Various combinations of activities, benefits and interactions.
- 6. Hospitality product cannot be seen, felt, tasted or touched.
- 7. derives from the Latin hospes, which is formed from hostis, which originally
- 10. The little things offered as added bonuses.
- 11. category includes establishments that operate for profit.
Down
- 1. The service provider is often physically present when consumption occurs.
- 2. application of management concepts and structured leadership in the areas of accommodation, dining and general guest services.
- 8. services cannot be possessed and stored and are therefore produced only when needed by the customer.
- 9. "to have power."