Unit 2 People in Business

2. A document which outlines the requirements, qualifications, expertise, physical characteristics, etc., for a specified job
4. Communication between the organisation and other organisations or individuals
5. The levels of management and division of responsibilities within an organisation
6. This makes the broad objectives of the business known to employees, but then they are left to make their own decisions and organise their own work
9. This is where the manager expects to be in charge of the business and to have their orders followed
10. Watching a more experienced worker doing the job
14. A message which does not call for or require a response
16. When the receiver gives a response to the message and there is a discussion about it
17. Senior managers who lead a particular department or a division of a business
19. The different approaches to dealing with people and making decisions when in apposition of authority - autocratic, democratic and laissez-faire
20. The number of subordinates working directly under a manger

1. They have direct responsibility for people below them in the hierarchy of an organisation
3. An amount paid for each unit of output
7. Communication between members of the same organisation
8. Factors that stop effective communication of messages
11. this outlines the responsibilities and duties to be carried out by someone employed to do a specific job
12. This gets other employees involved in the decision-making process
13. A system whereby a proportion of the company's profits are paid out to employees
15. Being trained away from the workplace, usually by specialist trainers.
18. The enjoyment from feeling that you have done a good job