Across
- 2. _________report is a speech to communicate information
- 6. meeting a need with words or actions instead of a tangible product
- 7. when a current customer recommends you to their friends and family
- 9. a thing you can touch which is sold to your customers
- 12. brand _________ repetitively purchased product or service from the same company over another company
- 14. prepare in advance for something, rather than waiting for it to happen
- 19. _________report includes visuals to communicate information
- 20. customer _____ is when there is 100% happiness
- 21. when conflict is terminated/finished
- 22. a type of product manufactured by a particular company under a particular name
- 24. continues in spite of obstacles and does not give up
- 26. _________listener pays full attention to the speaker
- 27. sending of information between at least two people
Down
- 1. the reason or the goal, the thing you are trying to accomplish
- 3. can arise whenever people disagree
- 4. a customer, a person who is paying for your product or service
- 5. opinions and other evaluations to help you improve
- 8. brand ___________ is how people are familiar with a company just by seeing a logo or hearing a slogan
- 10. when conflict is being handled by removing negative aspects
- 11. personal attributes that enable someone to interact effectively with other people
- 13. to promote a product or idea to possible investors
- 15. a situation, condition, chance or prospect for advancement, success or to attain a goal
- 16. a pitch that is easily understood and can be delivered quickly-no more than 1 minute
- 17. making connections with people and using those connections to sell or promote your product
- 18. customer ________ is the relationship that your business creates between itself and your customers
- 23. quality of being stubborn or persevering
- 25. money that is leftover expenses that have been paid for from a business or an investment