Across
- 2. an employee who pursues and promotes innovative ideas and projects within an established organization
- 5. Resolution, a process where two or more parties work to find a solution to an issue
- 7. a repository for important information that employees can access all in one place
- 10. the practice of obtaining requires work by enlisting people via the Internet
- 11. a recommendation from a customer based on a previous positive experience
Down
- 1. people who provide services by the hour or project rather than working for one employer
- 3. a presentation delivered to a person or a group with the goal of securing approval of a new business idea
- 4. Recognition, measures how familiar a customer market is with a company’s products or services
- 6. Relationship Management, a system that allows businesses to manage customer relationships and the information associated with them
- 8. the concept that distinguishes the business and a person’s perception of it
- 9. someone who has an interest in your business and your product or service