Across
- 1. An unexpected event that may cause harm to residents, employees, or any other person
- 3. (2 words) Messages sent by methods other than spoken or written words, such as facial expressions and body movements
- 5. Observations measured by being able to see, hear, feel, or smell
- 7. Occurs when people disagree on an issue
- 11. (2 words) A written plan for each resident created by a nurse; outlines the steps taken by the staff to help the resident reach his/her goals
- 12. The person who gets the message
- 13. A process through which you send messages to and receive messages from others. Includes verbal and non-verbal messages
- 16. (2 words) Lead nurse on a shift. The person the CNA will report to or ask questions of
- 17. The person who gives a message
- 18. The ways in which people use their bodies to communicate with one another; non-verbal
- 19. (2 words) The ability to deal effectively with other people
Down
- 2. (2 words) Mental processes that protect individuals from strong or stressful emotions and situations
- 4. (2 words) A legal document that tells the residents history, progress, and care plan
- 6. (2 words) Nonverbal communication through gestures, facial expressions, behaviors, and posture
- 8. (2 words) A meeting held with multiple members of the healthcare team as well as the resident and their family to discuss the resident's care
- 9. Feelings measured only by the person. Something someone else cannot see, hear, feel, smell, or taste
- 10. (2 words) The process of ending a conflict through cooperation and problem solving
- 14. (2 words) Allows the patient to call for help via light or sound
- 15. Communication of resident activity between team members. It occurs routinely at the change of shift