Across
- 3. ___ systems refer to the methods used by the organisation to provide services and products.
- 4. A ___ system allows the company to know how well it is meeting customers' needs and expectations.
- 8. Benchmarking is important because it builds enthusiasm and ___ among employees.
- 9. Benchmarking helps to raise ___ and performance.
Down
- 1. ___ culture determines how people think, act and view service around them.
- 2. ___ culture refers to the attitudes, beliefs & customs which govern how people behave in organisations.
- 5. Human resources refer to the ___ of the company.
- 6. Someone who pays for goods and services.
- 7. External customers are people outside the organisation who may be our current or ___ customers.