Across
- 4. A stock management system where stocks are only delivered when they are needed by the production systems, and so no stocks are kept by a business
- 5. Achieving a minimum standard for a product or service, or a production process, which meets customers’ needs
- 6. Data that can be expressed as numbers and can be statistically analysed
- 8. The stages through which a product passes from its development to being withdrawn from sale; the phases are research and development, launching the product, growth, maturity, saturation and decline
- 10. The lowest amount of stock to be kept by a business
Down
- 1. The stages through which a product passes from its development to being withdrawn from sale; the phases are research and development, launching the product, growth, maturity, saturation and decline
- 2. The range of variables which contribute to successful design: they are function, cost and appearance.
- 3. Ensuring that a product or service meets minimum standards, often through testing of sample products once they have been made
- 7. A model which analyses a product portfolio according to the growth rate of the whole market and the relative market of a product within that market; a product is placed in one of four categories – star, cash cow, problem child or dog
- 8. When consumers buy a good for the first time and assess whether or not they want to buy it again
- 9. The experience that a customer gets when dealing with a business and the extent to which that experience meets and exceeds customer needs and expectations
- 10. Investigation of the combination of products sold by a business