Across
- 3. routes that products and services take from the time they are produced to the time they are consumed
- 4. business that participate in activities that transfer goods and services from the producer to the user.
- 5. includes additional features that are not part of the physical product but increase its usability.
- 6. a group of similar products that differ only in relatively minor characteristics
- 9. the simplest form of a product
- 10. A channel of distribution in which goods and services move from the producer to the channel members and then to consumers or industrial users
Down
- 1. a channel in which one organization takes a leadership position to benefit all channel members
- 2. distribution of goods or services from the producer directly to the customer
- 7. differences between the business's offerings and the consumer's requirements.
- 8. the complete set of all products a business offers to its market
