Across
- 3. informational or discussion-based websites that consist of a series of dated posts
- 6. giving up an individual idea so the group can come to a solution
- 11. group of two or more people who work together to achieve a goal
- 12. tactful handling of a situation to avoid offending the reader
- 15. initials of the government agency tasked with ensuring workplaces are safe and healthful
- 16. page providing answers to common questions
- 18. how written information is presented on a printed page or screen
- 19. alphabetical listing of terms and definitions appearing at the end of a manual
- 21. name, title, and address of the recipient
- 22. process of influencing others
- 24. greeting
- 25. type of message written to confirm a verbal agreement
- 30. asks the reader for some type of action or response
- 31. detailed written and visual information about an item or process
- 33. type of message that accompanies materials sent
- 34. terms related to the subject matter of the post
- 35. hardcopy used for intra-office communication
- 37. written information intended for publication
- 39. sign-off for a letter
- 40. uses emotion rather than logic to persuade
- 41. team that brings together representatives from various factions to solve a problem
Down
- 1. interacting forces within a group
- 2. recognizing and resolving disputes in a balanced, effective way
- 4. margins, space between paragraphs, and any other blank space
- 5. a neutral person is included to help conflicting parties resolve a dispute
- 7. searchable keywords marked by this symbol
- 8. leadership style where all the power is retained by the leader
- 9. convince a person to take a course of action you propose
- 10. leadership style with shared decision making
- 13. steps that must be followed in sequence to accomplish a task
- 14. leadership style where the leader takes a hands-off approach
- 17. websites and apps that allow users to network online by creating and sharing content
- 20. writer’s name and title
- 23. document that informs or instructs how to use mechanical, technological, or scientific instruments
- 26. additional helpful but not necessary information contained at the end of a manual
- 27. alphabetical list of topics, terms and proper nouns in a manual with page number locations
- 28. name of the model used for effective persuasion
- 29. typeface, size, and style of characters
- 32. individuals in a conflict come together to discuss a compromise
- 35. profession that identifies, anticipates and satisfies customer needs
- 36. steps to get from point A to point B
- 38. comprehensive, multi-section document covering a technical topic