Unit 35

2. standarts; singular - criterion
6. basic systems and support services
7. level or situation you hope to achieve
8. the basic knowledge shared by everyone working in the areas is called knowledge _____
9. initiate, cause to start
11. to provide knowledge that can influence
12. encourage people to accept
13. what you plan to do or achieve

1. short written statement of the aims of an organisation is called _____ statement
3. place where two things come together and affect each other
4. influential number is called critical _____
5. intentional; is often used for something negative
10. detailed plan for success
14. to question