Across
- 1. encourages a customer to make a decision between two items
- 5. strategies businesses use to stay close to their customer
- 7. obtaining positive agreement from customer to buy
- 8. things customers do or say to indicate a readiness to buy
- 9. an initial effort to close a sale
Down
- 2. when a product is in short supply or when the price will be going up in the near future
- 3. selling additional goods or service to the customer
- 4. method in which you ask for the sale
- 6. explains service that overcome obstacles or problems