Unit 6.3 Types of user response in social media platforms

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Across
  1. 3. Using a short, simple yet powerful phrase to express thanks.
  2. 5. Negative feedback by customers when the company fails to provide a positive experience.
  3. 8. Express gratitude for the compliment and don't downplay compliment as it would be seen as rejecting the compliment.
  4. 10. Try to acknowledge the contributions of everyone in the team, as success is usually the result of team work.
  5. 11. an opinion when customer use or encounter a product/service.
  6. 12. It comprises of information or statements of opinion about something.
Down
  1. 1. A remark that expresses approval, admiration or respect.
  2. 2. It is a question or inquiry.
  3. 4. When reacting to negative comments, company should always ___ first then acknowledge errors.
  4. 6. It is best to _____ as quickly as possible to negative comments.
  5. 7. Customers leaving mentions and reviews on social media.
  6. 9. When customers leave bad reviews, company should never ignore or _____.