Across
- 4. wrong
- 8. poor service attitude
- 9. not willing to help
- 10. understands a message differently
- 11. not active listening
- 13. not polite
- 14. keep secret
Down
- 1. leak
- 2. in order of rank
- 3. workers refuse to work
- 5. not able to provide the correct answer
- 6. something interrupted the progress of the tour
- 7. competition for power in the workplace
- 12. no losers