Across
- 4. something that replaces another thing
- 6. days you do not work because you are ill (two words)
- 9. when you work more hours than you are paid for
- 10. express your disagreement
- 12. objects that have value
- 13. money you are paid for your work
- 14. impolite
- 15. system that protects your computer
Down
- 1. say sorry
- 2. refuse, say no
- 3. rules
- 5. fault
- 7. what you may ask for when you are not happy with a service or product
- 8. to give the money back
- 11. with politeness