Across
- 7. preconceived opinion that is not based on reason or actual experience.
- 8. a deliberate and masked way of expressing covert feelings of anger.
- 9. an assertion about the feelings, beliefs, values etc. of the person speaking, generally expressed as a sentence beginning with the word "I".
- 10. influence from members of one's peer group.
- 12. The ability to convey information to another effectively and efficiently.
- 13. being able to stand up for your own or other people's rights in a calm and positive way, without being either aggressive, or passively accepting 'wrong'.
Down
- 1. an assertion about the feelings, beliefs, values etc of the person spoken to, generally begins with the word "you".
- 2. a communication technique that is used in counseling, training, and conflict resolution.
- 3. a style in which individuals have developed a pattern of avoiding expressing their opinions or feelings, protecting their rights, and identifying and meeting their needs.
- 4. intervention in a dispute in order to resolve it
- 5. the process by which two or more parties engaged in a disagreement, dispute, or debate reach an agreement resolving it.
- 6. a method of expressing needs and desires that does not take into account the welfare of others.
- 11. the ability to resist peer pressure
