Unit I: Customer Service

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Across
  1. 7. Example of intangible
  2. 9. The people who actually buy or use an organization's products and services
  3. 11. the steps relevant to your job with a co-worker, manager or trainer
  4. 12. Members of staff or outside suppliers that contribute towards the service provided to external customers
  5. 13. Example of intangible
  6. 14. A business’s ability to satisfy its customers
Down
  1. 1. The knowledge and courtesy of employees, and their ability to convey trust and confidence
  2. 2. A complaining from a customer
  3. 3. To use words like "please" and "thank you" show courtesy
  4. 4. someone who receives a product, either a good or a service from an organization
  5. 5. Maintain frequent eye contact on the customer and respond to their questions
  6. 6. Example of intangible
  7. 8. Deal with the human side of an organization
  8. 10. The degree of caring and individual attention provided to customers