UNIT II TQM

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Across
  1. 4. One of the best approach developed by JURAN
  2. 6. Everything begins and end with...... in TQM
  3. 9. ISO started when the US ...... were getting sub-par products from their suppliers
  4. 11. One core value of Baldrige criteria is social......
  5. 12. ..... Motor Company total quality management practices started in the 1980s
  6. 15. Juran believed quality is associated with customer's.............
  7. 17. The Quality Management Maturity Grid (QMMG) is an organizational maturity matrix conceived by........
  8. 19. The... Bank Award is based on the internationally recognised EFQM Excellence Model.
Down
  1. 1. Biggest benefit of ISO
  2. 2. One benefit of TQM is increase.......
  3. 3. Paperwork and organisation tasks
  4. 5. TQM having a ...... term plan
  5. 7. Always look to continually......
  6. 8. Eighth clause of ISO9001:2008 is .......analysis and improvement
  7. 10. First category of Malcom Baldrige Criteria
  8. 13. The....... criteria is a framework that any organization can use to improve overall performance.
  9. 14. In 1960, Dr. K. Ishikawa formalized “quality .........”
  10. 16. One element of TQM
  11. 18. ......14 points have become the guiding principle for oganisations