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4. An act of breaking or failing to observe a law, agreement, or code of conduct (6)
7. The action of teaching a person a particular skill or type of behaviour (8)
9. A method, action or process for dealing with a worker who causes problems or does not obey company rules, for example, by removing them from their job (12)
10. Apart from a trade union rep, this individual can accompany you at a formal meeting at work (9)
12. Natural aptitude or skill (5)
13. A state of mental or emotional strain or tension resulting from adverse or demanding circumstances (6)

1. A period of time granted to an employee to allow them to travel whilst retaining their employment service (10)
2. A detailed step-by-step description of the company's customary method of handling activities (9)
3. A real or imagined cause for complaint, especially unfair treatment (8)
5. The act of systematic and/or continued unwanted and annoying actions of one party or a group, including threats and demands (10)
6. The act of systematic and/or continued unwanted and annoying actions of one party or a group, including threats and demands (14)
8. Rrepeated and unwanted, aggressive behaviour that involves a real or perceived power imbalance (8)
11. Jacob's consider these to be their most valuable assets (5)