Across
- 2. An important aspect of customer service
- 5. Private sector and _____ sector
- 7. "The customer comes ____"
Down
- 1. A good policy to have is First ____ Resolution
- 3. When dealing with a customer's problem, this is important to show
- 4. NPS stand for Net Promoter _____
- 6. Moment of _____/truth