Across
- 3. You exhibit _________ behavior when you express feelings, preferences, needs or opinions
- 7. It takes practice and you must follow certain steps to bring about a __________
- 8. This reaction usually escalates in conflict. ____________
- 9. Time management strategies are important in managing __________time
- 10. A __________ person addresses a situation before it becomes a problem
- 11. You can prevent ________ from becoming greater and steer the participants toward a more positive solution by learning conflict-resolution
- 13. Many individuals and organizations have studied _________ methods
- 17. This type of behavior can create conflict and has potential to make you angry ________
Down
- 1. Use detailed forms of daily _______________ to get the most out of you day
- 2. You need to __________and have patience in order to resolve conflict
- 4. The ________techniques are the first steps in helping you manage and plan your activities
- 5. Fight reactions result in a threatening atmosphere that creates __________
- 6. time-management You need __________skills so that you work effectively and efficiently
- 12. You must __________ you daily activities
- 14. Looking for a solution where everyone wins is a ____________ strategy
- 15. Time management includes tools or techniques for ________your time
- 16. A _________ reaction accepts the solution, no matter what it is
