Outage Fastrack Jeopardy

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Across
  1. 8. What work request is used if customer has an exposed wire and have power
  2. 9. What work request is used when there is no power;repairs are completed and no electrical inspection is required
  3. 10. Outages & ________ __________ are two of the modules used in conducting Fastrack Surveys
  4. 12. What is a transactional survey that measures the entire customer experience - from the call to the Contact Center to the time that the service truck pulls up
  5. 13. What work request is used when customer has lines down and power on
Down
  1. 1. Who collects data for Fastrack
  2. 2. What does the acronyn COE stand for
  3. 3. Fastrack measures your impact on _______ _______ & overall customer attitude
  4. 4. What work request is used when the Heatpump is not working or Oven is Heating Up
  5. 5. If power goes out what should we check first
  6. 6. What is recommended to list on an A/L or S/L repair request
  7. 7. What work request is used when there is a loud popping noise and no power
  8. 11. What work request is used when lights flicker and dim