All Things Trupanion!

5. What an owner should submit to receive a guarantee for coverage.
9. Injury and illness waiting periods.
10. What an owner should submit for ineligible claims.
11. Team to contact with solicitor, media, or company involvement related calls.
14. Program where all pet policies are stored and managed.
15. To receive completely comprehensive coverage for intact pets on the 12/12 policy, this must be added to the policy for all intact pets. It is only required for breeding pets on the 05/14 policy.
16. Exam fees are an example of this.
18. Something to offer policyholders, especially if it's their first claim.
19. What you create when you're unable to reach a Retention team member for cancellation requests.
20. The name of the 12/12 policy rider for alternative treatments.
24. You should strive for this on every phone call for new enrollments and trial activations.
25. cap Trupanion has in place for policies for the annual rate adjustments.
31. The team to contact when you need assistance answering claims questions for a customer.
32. The Trupanion original, revolutionary program that allows for electronic claims submission.
33. The form to submit for guarantee of coverage if a pet is expecting a procedure in the next 5 days.
34. Youngest a pet can be to enroll with Trupanion
35. The team to contact when you're unable to console an escalated customer or veterinarian.

1. The knowledgebase where you should look for all policy and procedure related questions.
2. Oldest a pet can be to enroll with Trupanion.
3. You should always leave one of these in PO after every single phone call.
4. Our service level (SVL) goal for number of calls answered within 30 seconds.
6. Trupanion's number two customer.
7. The name of the vet direct pay option for hospitals to receive reimbursement for services rendered.
8. This is required for 30-day certificates.
12. Trupanion's founder and CEO.
13. The rate at which customers hang up the phone before speaking with a representative.
14. summary of a pet's medical history to provide information regarding possible pre-existing conditions.
17. The number one payment method for premiums and claims reimbursement we prefer to have on file for customers.
21. Trupanion's number one customer.
22. Dollar amount limit per illness or injury.
23. You should never waive this for enrollments, except for hospital employees.
26. Email to send information when a clinic would like more brochures or certificates.
27. The amount of actual veterinary bills that Trupanion covers.
28. The person to contact to answer appeal outcome questions.
29. The program you should use for every new quote, trial activation, and enrollment.
30. The number of days an owner has to reactivate a policy after a cancellation.