Customer Engagement

2. Because no one can do it on their own. Hint - together everyone achieves more (8)
5. When addressing the client use this rather than Sir or Madam. Hint - you have these as well. (5,3,7)
8. How many values do we have? (5)
9. This is the life blood of our organization!! (5,8,10)
11. What did Jorg set as the key 2015 goal around wihch 4 others orbit? Hint - it is also one of our values (5,3,8)
12. Who makes the biggest difference when it comes to customer experience? Hint - you say this on your wedding day. (1,2)
13. Who is our new leader? (7,7)
15. When sending an email, what is the important thing to remember? Hint - KISS (4,2,5,3,6)
18. What is our 'NPS' target? (5,3)
19. You do this when greeting customers over the phone after you have said the standard greeting. Hint - you probably do this on pay day! (5)
20. You telephone may ring this number of rings by when you must answer. (5)

1. I am ............. about always delivering on my commitments to customers. Hint - you will find it on the document in clue 12 (10)
3. When engaging customers I should always strive to ... them. (3)
4. Without these people we have no business. (9)
6. What does the abbreviation 'TCF' stand for? (8,9,6)
7. Which customer do we want more of when doing NPS surveys? (9)
10. What does the abbreviation 'NPS' stand for? (3,8,5)
14. How many TCF points are there? (3)
16. What is the term for putting yourself in the customer’s shoes? (7)
17. Which document guides our service interactions? (7,3,5)