Front Office Accounting and Telephone Service

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Across
  1. 2. ________ an accurate accounting record.
  2. 4. ________ an accurate accounting record.
  3. 7. amount of cash assigned to a cashier.
  4. 11. a department in the hotel who is responsible for the guest's accomodation.
  5. 13. the most important person in the hotel. Provide a daily summary of financial transaction.
  6. 15. represent differed payment transaction.
  7. 17. used to resolve a posting error in folio.
  8. 18. another department responsible for accounting all transaction in the establishments.
  9. 20. it is common tohotel services using a telecommunication.
  10. 24. _______ guest decision making by knowing his prefernces.
  11. 25. a special device for hearing and speech impaired travelers.
  12. 26. newest technology, easiest way.
  13. 27. responsible for cleanliness of the hotel and responding to request of amenities and doing the house count.
  14. 29. ________ settlement for all goods and services.
  15. 30. _____ the effort of the guest by anticipating his needs.
Down
  1. 1. responsible for staffing and implementing training for the staff.
  2. 3. Giving service for the guest with all your heart.
  3. 5. to get get use of external CPA responsible for approving hotel's account.
  4. 6. is the collection of front office account folios.
  5. 8. you need to fulfill it by foreseeing his needs.
  6. 9. how long can you hold a call
  7. 10. it is posted as a credit.
  8. 12. responsible for maintaining the safety of the guest and the employee.
  9. 14. ________ the guest by addressing him by his name.
  10. 16. one of the most vital asset of the hotel.
  11. 19. treated with care, has a specific delivery instruction.
  12. 21. commonly used voucher in hospitality industry.
  13. 22. a communication device used in the establishment.
  14. 23. _________ all financial transaction.
  15. 28. _________ internal control over cash and non-cash transaction.