Quality Empire

3. Adjective for a product or service that does not meet one or more customer requirements
5. Form you would submit to identify an action designed to prevent a nonconformity
7. Term for another person or department that relies on the output of your work to do their job (2 words)
9. Website where the quality policy, quality objectives, and quality procedures are posted
11. Type of audit required to obtain or maintain ISO certification
12. Number of NCI quality objectives
13. An assessment of the work we do against a standard
15. Abbreviation for a corporate-level quality procedure
16. A document, form, or instruction that is maintained in a secure location and has an approval process and revision history
17. A requirement, usually numeric (can be internal or external)
19. A type of action to address a potential nonconformity

1. As a ZPIC, AdvanceMed is required to be ISO _____
2. General term for a problem identified through an internal or external audit
4. NCI is committed to total _____ _____
6. Form you would submit to report a nonconformity or customer complaint
8. An external "stakeholder" that could also be considered an external customer (2 words)
10. AdvanceMed's primary external customer
14. A type of action to address a nonconformity
18. Abbreviation that refers to standardized work instructions