Across
- 3. The opposite of negative; the type of attitude you should maintain while being at work.
- 5. Stating your name and role if patient is a stranger, or stating the name and role of the next person the patient will encounter.
- 7. Listening to your patient and actually hearing what they are saying; taking care of the patient the way you would expect to be taken care of.
- 8. Superior quality rating for customer service.
- 9. Non verbal communication that can easily be misread.
Down
- 1. Talking a patient through the services you will be providing either prior or during the service.
- 2. Stating the specific estimated time your services, the wait, or the total appointment should take.
- 4. Raise your eyes up with a smile on your face to great an incoming patient.
- 6. Thanking the patient for allowing you to care for them.
- 10. Tool used to guide employees through customer service that qualifies as service excellence.