Across
- 2. Improving capacity usage processes
- 4. Output per worker or per time unit
- 6. Customer need for services
- 10. Lowering expenses through better capacity use
- 11. Unused service capacity period
- 12. Maximum service output ability
- 13. Planning service time and resources
- 14. Tools increasing service capacity
Down
- 1. Amount of work assigned to service staff
- 3. Service enterprise production capacity usage level
- 5. Overall service enterprise results
- 7. Achieving maximum result with minimum resources
- 8. Ability to adjust service capacity to demand
- 9. Using machines to reduce manual service work
- 13. Level of customer satisfaction