Vacation Holds

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Across
  1. 4. This is the screen number pending credits appear on after a cancel date is entered on screen 2.
  2. 6. This is the VCR code to use in MAS when a customer goes on vacation hold for more than 4 weeks.
  3. 8. This is the screen in MAS you would enter the cancel date on.
  4. 9. This is the minimum amount of time a customer can put their account on vacation hold.
  5. 11. This is the line in screen 2 where you would type "IV" when a customer puts their account on vacation hold.
Down
  1. 1. This is what should be updated in the Account tab in EC OR on Screen 1 in MAS when a customer cancels their account.
  2. 2. This is the button in EC to click when a customer wants to abandon a planned vacation hold.
  3. 3. This is the system used to put accounts on vacation holds that will last longer than 4 weeks.
  4. 5. This is the VCR Code to use in MAS when a customer returns from vacation hold.
  5. 7. This is the VCR code to use in MAS when a customer cancels their account due to moving.
  6. 8. This is the tab in Employee Console you would select to start the process for a vacation hold.
  7. 10. This is the button to select in Employee Console that changes the dates of a vacation hold that's already been established.