Vacation Holds/Cancellation Process

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Across
  1. 3. This is the button in EC to click when a customer wants to abandon a planned vacation hold.
  2. 4. This is the button to select in Employee Console that changes the dates of a vacation hold that's already been established.
  3. 5. This is the screen in MAS you would enter the cancel date on.
  4. 9. This is what should be updated under the Account tab in EC OR on Screen 1 in MAS when a customer cancels their account.
  5. 11. This is the VCR code to use in MAS when a customer goes on vacation hold for more than 4 weeks.
  6. 13. This is the minimum amount of time a customer can put their account on vacation hold.
Down
  1. 1. This is the tab in the SOS you would find vacation hold details.
  2. 2. This is the screen number in MAS where pending credits appear on after a cancel date is entered on screen 2.
  3. 5. This is the line in screen 2 where you would type "IV" when a customer puts their account on vacation hold.
  4. 6. This is the VCR Code to use in MAS when a customer returns from vacation hold.
  5. 7. This is the maximum amount of times a customer in this area can place their account vacation hold per year.
  6. 8. This is the tab in Employee Console you would select to start the process for a vacation hold.
  7. 10. This is the VCR code to use in MAS when a customer cancels their account due to moving.
  8. 12. This is the system used to put accounts on vacation holds that will last longer than 4 weeks.