Across
- 4. Recognize the person's _________.
- 6. State the ______ not your opinions.
- 7. Focus on the inherent _______ of the person.
- 9. Attempt to find a _________ of truth in their statement and validate it.
Down
- 1. Just because you ______ something doesn't mean you agree or approve.
- 2. Be in the present _________.
- 3. Listen and watch carefully to what is being said with words and body language.
- 5. The ability to understand and share the feelings of another person and their experiences.
- 8. Repeat back what someone has said to you but in your own words.