Across
- 3. a process that makes use of statistics and data analysis to analyze and reduce errors or defects.
- 6. The development of a set of functional-level strategies thatsuppor a company’s business level strategy and strengthen its competitive advantage.
- 8. production system that favors manufacturing when needed (rathethan ahead of time), to reduce waste and boost efficiency.
Down
- 1. A technique that uses technology todevelop an ongoing relationship with customers to maximize the value an organizationcan deliver to them over time.
- 2. The management of the value chain activities involved in bringingnew or improved goods andservices to the market.
- 4. The strategy of designing the machine–worker interface to increase operating system efficiency.
- 5. The fundamental rethinking and radical redesign of business processes to achieve dramaticimprovement in critical measures of performance such as cost, quality, service, and speed.
- 7. Management A management technique that focuses on improving the quality of an organization’s products and services.