Across
- 1. declarations or assurances that one will do something or that particular things will happen.
- 6. the basic cause of something.
- 9. a significant stage or event in the development of something.
- 10. bring (people or groups with particular characteristics or needs) into equal participation in an institution.
- 13. taking action to control a situation rather than just responding to it after it has happened.
- 14. a standard or point of reference against which things may be compared
- 15. the solving of problems by an indirect and creative approach, typically through viewing the problem in a new and unusual light.
- 16. information about reactions to a product, a person's performance of a task, etc. which is used as a basis for improvement.
Down
- 2. easily understood or done; presenting no difficulty.
- 3. complete trust or confidence in someone or something.
- 4. a feeling of discomfort caused by lack of food, coupled with the desire to eat.
- 5. a serious disagreement or argument
- 7. understand and share the feelings of another.
- 8. due regard for the feelings, wishes, or rights of others.
- 11. gain or acquire knowledge of or skill in (something) by study, experience, or being taught.
- 12. raise (something) to a higher standard, in particular improve (equipment or machinery) by adding or replacing components
